The use of the Internet to send unsolicited email, also known as spam,
has dramatically increased in the past few years.  In this paper we
briefly discuss the history and the evolution of the problem, and the
impact spam complaints have on computer security incident response
teams' day-to-day operations.  Then we present a tool developed to
control and keep track of spam notifications, as well as some results
obtained after the tool has been adopted by an incident response team.